1. Returns Eligibility

• Change of Mind: You may return unused, unopened items in their original packaging within 14 days of delivery for a refund or exchange.

  • Customer pays return shipping (we’ll provide the address).

  • Original shipping costs are non-refundable.

• Faulty/Damaged Items: Contact us within 30 days for a free replacement or refund (see Section 3).

2. How to Return an Item

1. Contact Us First: Email info@theoddlittlegiftshop.co.uk with:

   • Your order number.

   • Reason for return (and photos if faulty).

   • We’ll approve the return and provide instructions.

2. Post the Item: Securely package the item and mail it to our return address (provided via email).

3. Refund Issued: Once received and inspected, we’ll process your refund within 5 working days.

3. Faulty or Incorrect Items

• Our mistake? (e.g., wrong item sent): We’ll cover return shipping and send the correct item or refund you.

• Faulty item? Email us with photos/details. We may request return for inspection before issuing a refund/replacement.

4. Non-Returnable Items

For hygiene/spiritual reasons, the following cannot be returned:

• Opened incense, candles, or consumables.

• Personalized/custom-made items (e.g., engraved ornaments).

• Tarot cards, crystals, or spiritual tools if used/opened.

5. Refund Method

• Refunds go back to the original payment method.

• Processing times depend on your bank/payment provider (typically 3–10 days).

6. Questions?

Email us at info@theoddlittlegiftshop.co.uk – we’re happy to help!